jia99's Privacy Policy — Your Information Is Safe With Us
Learn transparently how your personal information is collected, stored, and kept secure on the jia99 platform.
1. Introduction & Purpose of This Policy
jia99 (hereinafter "we", "our", or "the platform") is a trusted online gaming and betting service provider in Bangladesh. We give the highest priority to our users' privacy. This privacy policy explains what types of information we collect, why we collect it, how we use it, and what steps we take to protect your information.
By using jia99's website or services, you consent to the terms of this policy. If you have any questions, you can contact us at any time.
Important: This policy applies only to the jia99 platform (jia99.bar). For third-party websites or services, please refer to their own privacy policies.
2. What Information We Collect
In the process of creating an account and using services on jia99, we may collect the following types of information:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification purposes)
- Email address and mobile number
- Username and password
- National ID (NID) or passport details (when identity verification is required)
- Payment and transaction information (bKash, Nagad, Rocket, Upay or bank account details)
- Information provided when contacting the support team
2.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and device type
- Website visit time, date, and browsing patterns
- Which pages were visited and how much time was spent on them
- Information collected through cookies and similar tracking technologies
2.3 Gaming & Transaction Information
- Deposit and withdrawal history
- Betting history, game session data, and win/loss records
- Bonus usage and promotional benefit redemption information
3. Purpose of Using Information
jia99 uses collected information only for the following legitimate purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and maintaining accounts, and ensuring secure login. |
| Payment Processing | Processing deposit and withdrawal transactions, and preventing fraud. |
| Customer Service | Resolving issues and providing assistance via live chat and email. |
| Age Verification | Ensuring that only users aged 21 or above can use the platform. |
| Security & Fraud Prevention | Detecting unauthorized account access, money laundering, and fraudulent activity. |
| Service Improvement | Improving platform functionality and developing new features. |
| Promotional Communications | Contacting you with your consent about bonuses, offers, and updates. |
| Legal Compliance | Complying with applicable legal requirements and responding to requests from regulatory authorities. |
4. Cookies & Tracking Technologies
The jia99 website uses cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser.
4.1 Types of Cookies We Use
- Essential Cookies: Required for maintaining login sessions, ensuring security, and operating the platform's core functions.
- Performance Cookies: Collect website usage statistics to help improve technical performance.
- Functionality Cookies: Remember your preferences (such as language selection).
- Analytical Cookies: Analyze user behavior to improve platform usability.
4.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may affect some platform functionality.
Please note: Disabling essential cookies may cause issues logging into your account and disrupt secure transaction processing.
5. Sharing Information with Third Parties
jia99 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processing Partners: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking service providers to process transactions. These partners follow their own data protection policies.
- Technology Service Providers: Limited information may be shared with selected technology companies for platform operations, hosting, and cybersecurity.
- Law Enforcement Agencies: Information may be provided to authorities in response to court orders, lawful investigations, or other legal obligations.
- Fraud Prevention Organizations: Information may be shared with relevant organizations to prevent suspicious financial activity or fraudulent behavior.
Whenever information is shared with any third party, we ensure that they follow data protection practices consistent with jia99's standards.
6. Data Security Measures
jia99 applies industry-standard technical and organizational measures to protect your information:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored in plain text — only an encrypted hash is retained.
- Access Controls: Only authorized personnel have access to your personal information.
- Regular Security Audits: Regular security reviews are conducted to identify platform vulnerabilities.
- Data Backups: Regular backups are taken to reduce the risk of data loss.
- Data Center Security: Strict physical security measures are maintained at servers and data centers.
Although we follow the highest security practices, no internet-based system is 100% secure. In the event of a data breach, we will act promptly and notify users where applicable.
7. Data Retention Period
jia99 retains your information only for as long as necessary:
- Account Information: Retained while the account is active and for a specified period after account closure as required by law.
- Transaction Information: Financial records and transaction history are retained for an extended period to meet legal obligations.
- Communication Records: Support-related communication records are kept for a limited period to improve service quality.
- Cookie Data: Retention periods vary by cookie type — session cookies are deleted when the browser is closed, while others remain until their set expiry.
If you request deletion of your account, we will take the necessary steps as soon as possible, though we may be required to retain certain information for a specified period due to legal obligations.
8. Your Rights
As a jia99 user, you have the following rights:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: If your information is incomplete or inaccurate, you can request a correction.
- Right to Erasure: In certain circumstances you can request that your information be deleted, though this may not be possible if legal obligations apply.
- Right to Opt Out of Promotional Communications: You can stop receiving promotional emails or messages at any time.
- Right to Lodge a Complaint: If you have any concerns about data protection, you can contact us directly.
- Right to Data Portability: In certain circumstances you can request your information in a structured format.
To exercise these rights, please contact our support team. We will aim to respond to your request within 30 business days.
9. Minors & Age Restrictions
The jia99 platform is intended only for users aged 21 or above. We do not knowingly collect or process personal information from anyone under the age of 21.
If you believe a minor has accidentally registered on our platform, please notify our support team immediately. We will promptly delete that account and any associated information.
Age Verification: jia99 verifies age during the registration process and payment verification. Registering with a false age may result in account termination and forfeiture of deposited funds.
10. Policy Changes & Updates
jia99 may update this privacy policy from time to time. When changes are made:
- We will publish the revised policy on this page.
- For significant changes, a notice will be sent to your registered email or posted on the platform.
- Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
11. International Data Transfers
jia99's servers may be located in various countries, which means your information may be processed outside Bangladesh. In such cases, we ensure that:
- Data transfers are completed securely and through encrypted methods.
- The receiving party follows appropriate data protection standards.
- Transferred data is not used beyond the terms of this privacy policy.
12. Contact Us
For any questions, complaints, or requests regarding the privacy policy, please contact us:
Contact by Email
Send any data protection requests or complaints to the email address below:
Our team is active 24/7 and provides support in both Bengali and English.
Live Chat
For immediate assistance, use our 24/7 live chat service. Our support team is here for you in both Bengali and English.
Log in to the site to start a chat.
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